#EG Desktop Engineer SSOE (OST2)
Singtel · Singapore
Full-timeonsitejuniorOperationsTechnology
รายละเอียดงาน / Description
Based in Singapore, this role is responsible for delivering comprehensive desktop and end-user support across client platforms. You will troubleshoot technical issues, handle service requests, and perform incident management within established service levels. The role also involves managing IT assets, administering user accounts, and coordinating hardware replacements to ensure seamless operational continuity.
หน้าที่ความรับผิดชอบ / Responsibilities
- Deliver end-user technical assistance and resolve client platform incidents within agreed service levels
- Investigate escalated technical issues and apply effective temporary or permanent resolutions
- Oversee user account administration including credential creation, resets, and deletions
- Coordinate with external vendors for hardware replacement and maintain accurate asset records
- Assist with client platform rollout projects, patch distribution, and local server administration
- Document system configurations and compile regular operational status reports
คุณสมบัติ / Qualifications
- Minimum Higher Nitec or Diploma in Computer Engineering, Electronics, or a related field
- Preferably one or more years of practical experience in technology administration
- Basic understanding of computer networking principles is an advantage
- Proficiency in standard Microsoft Office applications
- Self-driven, proactive attitude with dependable problem-solving skills
- Compliant with company health and vaccination guidelines
ทักษะที่ต้องการ / Required skills
- Desktop Support
- Troubleshooting
- Incident Management
- User Account Management
- Asset Management
- Microsoft Office
ทักษะเพิ่มเติม / Nice to have
- Networking
- Server Administration
- Patch Management