Service Manager
UOB · Kuala Lumpur (City Area)
Full-timeonsiteOtherCustomer Service
รายละเอียดงาน / Description
Based in Malaysia, this role focuses on delivering exceptional customer service and promoting digital banking solutions within a branch environment. The Service Manager will handle customer inquiries, ensure compliance with banking regulations, and support customer acquisition efforts. This position involves coaching staff on service standards and driving initiatives to enhance the overall customer experience.
หน้าที่ความรับผิดชอบ / Responsibilities
- Professionally manage customer queries and direct them to appropriate channels
- Promptly and accurately handle customer requests, aiming for first contact resolution
- Build customer rapport and promote digital and self-service platforms
- Lead communication on service matters and develop staff competencies
- Ensure account opening adheres to processes and regulatory requirements
- Support customer acquisition and identify cross-selling opportunities
ทักษะที่ต้องการ / Required skills
- Customer Service Management
- Digital Banking Solutions
- Banking Regulations
- Customer Acquisition
- Service Standards Coaching
- Customer Inquiry Handling
- First Contact Resolution
- Account Opening Processes
- Cross-selling
ทักษะเพิ่มเติม / Nice to have
- Self-service Platforms