Branch Service Officer (Outsourcing)
UOB · Ho Chi Minh (City Area)
Full-timeonsiteOperationsCustomer Service
รายละเอียดงาน / Description
Based in Vietnam, this role involves providing essential branch service support, focusing on account management and customer interactions. The officer will handle account opening and maintenance, address customer inquiries, and ensure operational efficiency by processing applications and monitoring transactions. This position requires adherence to banking regulations and internal procedures, contributing to a high standard of service delivery within the branch.
หน้าที่ความรับผิดชอบ / Responsibilities
- Manage account opening and maintenance processes across various systems
- Assist customers and stakeholders with inquiries and service issues
- Ensure daily application processing meets service level agreements
- Monitor transactions for unusual or suspicious activities
- Adhere to operational controls and audit procedures
- Prepare daily and monthly reports and reconciliations
คุณสมบัติ / Qualifications
- Hold a Bachelor’s or University degree
- Demonstrate a positive attitude and commitment to customer service
- Possess excellent communication, interpersonal, and problem-solving skills
- Have a strong customer service orientation and team player mentality
- Understand banking laws, regulations, products, and systems
- Proficient in Microsoft Office applications
ทักษะที่ต้องการ / Required skills
- Customer Service
- Communication
- Interpersonal Skills
- Problem Solving
- Time Management
- Banking Operations
- Financial Regulations
- Microsoft Office
ทักษะเพิ่มเติม / Nice to have
- KYC
- VBA
- VBS