Infra Tech Support Practitioner
Accenture · Manila
Full-timeonsitejuniorOperationsAccentureTech SupportKnowledge ManagementOperationsManila
รายละเอียดงาน / Description
Based in the Philippines, this position serves as the primary liaison for knowledge management support across product development, sales, and client delivery teams. The role entails addressing inquiries concerning system functionalities and features while coordinating with specialists for technical demonstrations. The specialist will also conduct systematic research using various internal platforms and issue tracking solutions.
หน้าที่ความรับผิดชอบ / Responsibilities
- Serve as the main point of contact for knowledge management assistance across cross-functional teams
- Respond to queries regarding key functionalities of corporate offerings, services, and products
- Direct client demonstration requests to the relevant internal subject matter experts
- Carry out detailed research across specialized databases and monitoring systems
- Analyze and address routine operational and technical issues following established guidelines
- Collaborate closely with team peers and escalate complex matters to supervisors
คุณสมบัติ / Qualifications
- Capability to investigate and resolve issues with low to moderate complexity
- Proficiency in research analysis, interpretation, and records management
- Familiarity with knowledge management administrative processes and content evaluation
- Competence in issue management and tracking tool workflows
- Strong collaborative mindset and effective communication skills
ทักษะที่ต้องการ / Required skills
- Knowledge Management
- Issue Management
- Records Management
- Research Analysis
- Content Assessment