Officer, Customer Care
Prudential · Kuala Lumpur (Group Head Office)
Full-timeonsiteCustomerCustomer Service
รายละเอียดงาน / Description
Based in Malaysia, this role involves providing exceptional customer service via hotline, addressing inquiries and requests related to life and health insurance products. The officer will process information, respond to various stakeholders, and follow up on customer feedback received through multiple channels. This position also includes resolving special requests, conducting investigations, and supporting company initiatives.
หน้าที่ความรับผิดชอบ / Responsibilities
- Deliver excellent customer service via hotline for insurance product inquiries
- Process information and respond to various customer and sales channel queries
- Arrange follow-up communications for requests from different touchpoints
- Handle and resolve special customer requests and feedback
- Conduct simple investigations and propose solutions to management
- Support company initiatives and participate in team meetings and training
ทักษะที่ต้องการ / Required skills
- Customer Service
- Communication
- Problem Solving
- Insurance Knowledge