#EG IT Service Desk Support
Singtel · Singapore, Singapore
Full-timeonsitejuniorOperationsTechnology
รายละเอียดงาน / Description
Based in Singapore, this role serves as the primary contact for end users encountering technical problems. The specialist will deliver prompt first-call resolutions, diagnose incidents, and manage case tracking through completion. Additionally, the role involves adhering to software standards and collaborating with higher-level technical teams to ensure seamless service delivery.
หน้าที่ความรับผิดชอบ / Responsibilities
- Deliver first-call resolution technical assistance to users through incoming calls and emails.
- Diagnose initial incident reports and escalate unresolved matters to secondary support tiers.
- Send regular and prompt status updates on unresolved tickets according to service level goals.
- Maintain complete ownership and follow-up on reported tickets until final resolution.
- Classify and prioritize incoming issues while keeping detailed incident records.
- Alert team leads promptly during unexpected surges in specific user complaints.
คุณสมบัติ / Qualifications
- Diploma or Higher Nitec qualification in Computer Engineering, Electronics, or a related discipline.
- At least one year of hands-on experience in technology administration or support.
- Solid working knowledge of Microsoft Office applications.
- Basic networking understanding is an added advantage.
- Strong self-reliance, problem-solving mindset, and positive attitude.
ทักษะที่ต้องการ / Required skills
- IT Support
- Service Desk
- Troubleshooting
- Customer Support
- Incident Management
- Microsoft Office
ทักษะเพิ่มเติม / Nice to have
- Networking