MGR, Branch Service Manager - Batu Pahat (City Area)
UOB · Batu Pahat (City Area)
Full-timeonsitemidOtherCustomer Service
รายละเอียดงาน / Description
Based in Malaysia, this role involves overseeing and optimizing branch operational efficiency and service quality. The manager will ensure a seamless and positive customer experience while adhering to bank policies and regulatory requirements. This position requires leading a service team, managing transactions, and implementing strategies to enhance customer satisfaction and operational effectiveness.
หน้าที่ความรับผิดชอบ / Responsibilities
- Lead and manage the branch's service team, fostering a customer-centric culture.
- Ensure efficient and accurate processing of all customer transactions.
- Oversee cash management and negotiable instruments, ensuring compliance and security.
- Monitor service metrics, identify improvements, and enhance customer satisfaction.
- Resolve complex customer complaints and inquiries.
- Ensure strict adherence to banking policies, procedures, and regulations.
คุณสมบัติ / Qualifications
- Bachelor's degree in Business, Finance, or a related field.
- Minimum 5 years in banking operations or customer service, with 2 years in management.
- Proven track record of leading teams to achieve service excellence.
- Strong understanding of banking products, procedures, and regulations (AML, KYC).
- Excellent communication, interpersonal, and problem-solving skills.
- Proficiency in banking software and Microsoft Office Suite.
ทักษะที่ต้องการ / Required skills
- Team Leadership
- Customer Service
- Banking Operations
- Regulatory Compliance
- Problem Solving
- Communication
- Interpersonal Skills
- Microsoft Office