Guest Service Center Agent
Minor International · Desaru, Malaysia
Full-timeonsiteentryCustomerCustomer Service
รายละเอียดงาน / Description
Based in Malaysia, this role acts as the primary contact channel for resort guests seeking seamless support throughout their stay. The successful candidate manages incoming inquiries, coordinates requests across various operational divisions, and ensures prompt resolution of concerns. Additionally, the position focuses on delivering personalized customer care and maintaining professional telephone communication to elevate the overall luxury hospitality experience.
หน้าที่ความรับผิดชอบ / Responsibilities
- Answer incoming calls promptly following professional telephone etiquette and luxury brand guidelines
- Provide accurate information about resort amenities, dining options, operating hours, and local activities
- Log guest requests, complaints, and preferences into internal management systems
- Liaise with housekeeping, engineering, front office, and other teams to fulfill guest needs
- Track request completion and perform follow-up communication to ensure complete guest satisfaction
- Assist with emergency dispatch communications and relay critical operational updates
คุณสมบัติ / Qualifications
- Background or familiarity with luxury resort or hotel operations
- Strong communication skills and courteous telephone manners
- Ability to multitask and coordinate effectively across multiple operational departments
- Sound problem-solving abilities and calm demeanor under pressure
- High integrity with a strong commitment to guest confidentiality
ทักษะที่ต้องการ / Required skills
- Customer Service
- Telephone Etiquette
- Guest Relations
- Communication
- Problem Solving
- Multitasking
ทักษะเพิ่มเติม / Nice to have
- Hospitality Management
- Luxury Hospitality
- Property Management Systems