Customer Service Specialist (PLUK)
Prudential · South Luzon
Full-timeonsiteCustomerCustomer Service
รายละเอียดงาน / Description
Based in the Philippines, this role involves providing comprehensive face-to-face customer service within a Customer Center, ensuring seamless and timely support for clients and agents. The specialist will manage policy-related transactions, administrative services, and guide customers in using digital tools. This position is crucial for building trust, maintaining service quality, and supporting business growth through efficient client interaction.
หน้าที่ความรับผิดชอบ / Responsibilities
- Manage customer inquiries and requests in person, via email, or phone, resolving issues or escalating complex cases.
- Pre-screen new business applications for accuracy and completeness, coordinating with agents for outstanding requirements.
- Process various after-sales applications like claims, withdrawals, and amendments, ensuring compliance with guidelines.
- Handle financial transactions including receiving payments, managing petty cash, and monitoring provisional receipts.
- Prepare and submit compliance reports, manage office supplies, and coordinate facility services.
- Support the agency force by distributing mail and maintaining fixed asset inventory.
ทักษะที่ต้องการ / Required skills
- Customer Service
- Policy Transaction Processing
- Administrative Services
- Digital Tool Guidance
- New Business Application Pre-screening
- After-sales Application Processing
- Financial Transaction Handling
- Payment Processing
- Petty Cash Management
- Compliance Reporting
- Office Supply Management
- Fixed Asset Inventory