Executive, Contact Centre
Prudential · Kuala Lumpur (Group Head Office)
Full-timeonsiteentryCustomerCustomer Service
รายละเอียดงาน / Description
Based in Malaysia, this role is responsible for delivering superior phone support to policyholders and agency representatives. The hire will handle client inquiries promptly, maintain high service standards, and coordinate with internal units to resolve matters effectively. In addition, the position supports team targets and ongoing process enhancements within a dynamic service operations environment.
หน้าที่ความรับผิดชอบ / Responsibilities
- Deliver top-tier inbound and outbound phone support to customers and agents
- Provide courteous, professional, and precise solutions while managing expectations
- Take end-to-end ownership of customer requests and follow up on issues
- Collaborate with relevant internal departments to resolve complex client inquiries
- Stay updated on company products and service enhancements to ensure quality handling
- Assist leadership in identifying operational service gaps and suggesting improvements
คุณสมบัติ / Qualifications
- Diploma or bachelor's degree in any field from an accredited institution
- Prior experience in a contact center or customer care environment is advantageous
- Fresh graduates seeking a customer service career pathway are welcome
- Proficiency in spoken and written English; Mandarin or Chinese dialect skills are a plus
- Clear phone pronunciation, articulate diction, and active listening capabilities
- Strong customer orientation with resilience and empathy in a fast-paced setting
ทักษะที่ต้องการ / Required skills
- Customer Service
- Inbound Calls
- Active Listening
- Communication Skills
- Problem Solving
- English Proficiency
ทักษะเพิ่มเติม / Nice to have
- Call Center Operations
- Mandarin
- Insurance Knowledge
- Chinese Dialects
สวัสดิการ / Benefits
- Comprehensive professional training provided in Malaysia or Singapore
- Career growth and development support across regional business units
- Inclusive and diverse corporate work culture