MGR, Business Controls Customer Engagement Officer
UOB · Kuala Lumpur (City Area)
Full-timeonsitemidOperationsOperations
รายละเอียดงาน / Description
Based in Malaysia, this role at UOB focuses on engaging with clients to secure essential Know Your Customer documentation and ensure regulatory adherence. The officer will maintain regular communication with customers, explain compliance guidelines, and accurately update internal records. In addition, the position involves resolving customer inquiries related to verification processes and collaborating with internal teams to manage complex compliance matters.
หน้าที่ความรับผิดชอบ / Responsibilities
- Contact customers via multiple approved channels to obtain missing verification details
- Explain KYC compliance necessity and assist clients through the submission process
- Monitor and track pending documentation requests to ensure prompt resolution
- Validate incoming documents for completeness and update core systems
- Ensure adherence to banking policies, data privacy rules, and regulatory requirements
- Handle customer inquiries regarding compliance and log outreach progress for management
คุณสมบัติ / Qualifications
- Proficiency with Microsoft Office tools including Excel, Word, and PowerPoint
- Strong verbal and interpersonal communication skills
- Customer-oriented mindset capable of handling sensitive conversations professionally
- Foundational understanding of KYC, AML/CFT, and compliance standards
- Prior background in customer service is considered an advantage
ทักษะที่ต้องการ / Required skills
- KYC
- AML/CFT
- Customer Engagement
- Regulatory Compliance
- Microsoft Excel
- Data Privacy
ทักษะเพิ่มเติม / Nice to have
- Customer Service