AVP, Product Support Analyst (GenAI/Data), Group Infrastructure & Platform Services
UOB · Central Region (City Area)
Full-timeonsiteseniorOtherTechnology
รายละเอียดงาน / Description
Based in Singapore, this role leads a specialized team responsible for resolving complex technical issues impacting critical banking systems. The incumbent will ensure rapid service restoration, minimize disruptions, and implement preventative measures to enhance system resilience. This position requires strong leadership in incident management and a focus on continuous service improvement.
หน้าที่ความรับผิดชอบ / Responsibilities
- Lead and mentor the L2 Service Recovery Team.
- Oversee resolution of critical incidents, meeting SLAs.
- Act as primary escalation point for major incidents.
- Conduct root cause analysis and implement permanent fixes.
- Develop incident management processes and documentation.
- Identify trends for system and operational improvements.
คุณสมบัติ / Qualifications
- Bachelor's degree in Computer Science or related field.
- Minimum 5 years in IT operations or incident management in finance.
- Proven experience leading technical support teams.
- Strong understanding of banking systems and infrastructure.
- Expertise in IT Service Management (ITSM) frameworks, like ITIL.
- Willingness to be on-call 24/7.
ทักษะที่ต้องการ / Required skills
- Incident Management
- ITIL
- Root Cause Analysis
- Banking Systems
- SLA Management
- Problem Solving
- Leadership
- Communication
- GenAI
- AWS
ทักษะเพิ่มเติม / Nice to have
- Informatica
- Splunk
- Dynatrace
- Nagios
- AI
- Big Data
- Hadoop
- Prometheus
- SQL
- Oracle