Customer Service Specialist (PLUK)
Prudential · South Luzon
Full-timeonsiteCustomerCustomer Service
รายละเอียดงาน / Description
Based in the Philippines, this role focuses on enhancing the experience for agency leaders and premier agents, driving business growth and customer loyalty. The specialist will partner with agencies to resolve operational issues, deliver customer success, and contribute to process improvements. This position is crucial for building strong relationships and ensuring efficient service delivery within the organization.
หน้าที่ความรับผิดชอบ / Responsibilities
- Partner with agency leaders to identify business drivers and blockers, ensuring timely resolution.
- Strengthen agency engagement by fostering strong, trusting relationships.
- Present customer operations data to agencies, demonstrating value and collaboration.
- Track and report on issue resolutions, managing stakeholder priorities.
- Collaborate with agencies to implement preventive measures and identify improvements.
- Support management as the primary contact for agency customer operations concerns.
ทักษะที่ต้องการ / Required skills
- Customer Service
- Relationship Building
- Data Presentation
- Issue Resolution
- Process Improvement
- Compliance Adherence