Service Desk Voice Support
Accenture · Alabang
Full-timeonsiteentryCustomerService DeskIT SupportVoice SupportCustomer SupportAccenture
รายละเอียดงาน / Description
Based in the Philippines, this voice support role delivers frontline technical assistance to satisfy user needs and service commitments. The successful candidate investigates incoming incidents, applies fundamental troubleshooting steps, and coordinates with relevant technology groups to ensure swift resolution. Additionally, the role involves maintaining detailed ticket records while continuously building technical expertise through structured training.
หน้าที่ความรับผิดชอบ / Responsibilities
- Deliver initial troubleshooting and resolution for user technical incidents and requests
- Track, document, and manage customer tickets through final resolution
- Assess risks and escalate complex issues according to defined service protocols
- Partner with cross-functional technical units to coordinate incident handling
- Maintain alignment with established service level agreements and performance targets
- Safeguard confidential corporate and client data in accordance with security standards
คุณสมบัติ / Qualifications
- Capable of providing first-level voice technical support
- Basic understanding of hardware, operating systems, and core IT infrastructure
- Strong problem diagnosis, communication, and documentation skills
- Willingness to engage in ongoing technical learning and skill enhancement
- Ability to adhere to strict information security and privacy policies
ทักษะที่ต้องการ / Required skills
- Technical Support
- Service Desk
- Incident Management
- Troubleshooting
- Customer Service
- Voice Support
- Documentation