Senior Claims Digital Enablement Specialist
Prudential · Singapore
Full-timeonsiteseniorOtherOperations
รายละเอียดงาน / Description
Based in Singapore, this role supports the delivery of digital enablement initiatives for claims, translating business needs into clear requirements. You will collaborate with various teams to implement strategic projects, regulatory changes, and transformation efforts that enhance claims process efficiency, operational readiness, and customer experience. This position involves driving functional analysis, managing delivery, and fostering continuous improvement.
หน้าที่ความรับผิดชอบ / Responsibilities
- Gather and document business requirements, functional specifications, and process flows for claims initiatives.
- Lead requirement walkthroughs and obtain sign-offs from stakeholders.
- Act as a subject matter expert for claims processes and system behaviors.
- Assess change impacts and support delivery readiness, including UAT and defect triage.
- Assist with operationalization activities like SOP updates and training materials.
- Engage stakeholders, track decisions, and manage risks across workstreams.
คุณสมบัติ / Qualifications
- 4-6 years in business analysis, digital enablement, or process improvement.
- Experience in insurance or financial services, preferably with claims operations.
- Hands-on experience delivering system enhancements or digital projects.
- Familiarity with requirements gathering, testing, and change implementation.
- Experience working with cross-functional business and technology teams.
- Diploma or Degree in Business, Information Systems, or related field.
ทักษะที่ต้องการ / Required skills
- Analytical skills
- Problem-solving
- Stakeholder management
- Communication skills
- Detail-oriented
- Teamwork