AVP, Service Relationship Manager, Emerging Enterprise
UOB · Kuala Lumpur (City Area)
Full-timeonsiteOtherCustomer Service
รายละเอียดงาน / Description
Based in Malaysia, this role involves managing service relationships for emerging enterprise clients, handling inbound inquiries, and ensuring efficient resolution of customer requests. The position requires providing professional support across various banking products and services, coordinating with internal teams, and managing operational tasks. This individual will also be responsible for complaint resolution, adhering to risk and compliance standards, and fostering strong stakeholder relationships.
หน้าที่ความรับผิดชอบ / Responsibilities
- Handle customer inquiries via calls and emails, aiming for first-contact resolution.
- Provide support for banking products, transactions, and internet banking services.
- Coordinate with internal departments to fulfill customer requests and resolve complaints.
- Process inbound requests from business banking stakeholders, including loan and trade finance inquiries.
- Manage customer complaints and escalations, ensuring timely updates and resolution.
- Adhere to bank policies, regulatory requirements, and AML/CFT guidelines.
ทักษะที่ต้องการ / Required skills
- Service Relationship Management
- Banking Products
- Transaction Processing
- Internet Banking Services
- Complaint Resolution
- Risk Management
- Compliance Standards
- AML/CFT Guidelines
- Loan Inquiries
- Trade Finance Inquiries
ทักษะเพิ่มเติม / Nice to have
- Emerging Enterprise Client Management
- Business Banking