Service Desk Voice Support
Accenture · Alabang
Full-timeonsitejuniorTechTechnology
รายละเอียดงาน / Description
Based in the Philippines, this role at Accenture involves delivering advanced technical service desk assistance to global clients. The successful candidate will diagnose customer challenges, craft precise solutions using deep product familiarity, and ensure critical business systems remain operational. Collaborating closely with cross-functional partners, you will handle incidents efficiently while helping streamline support workflows to enhance overall client satisfaction.
หน้าที่ความรับผิดชอบ / Responsibilities
- Deliver advanced service desk resolution and troubleshooting for client inquiries
- Identify core client problems accurately and devise effective technical solutions
- Maintain clear and professional verbal and written communication during support interactions
- Partner with cross-functional groups to achieve prompt issue resolution
- Identify opportunities to enhance service desk workflows and boost customer satisfaction
คุณสมบัติ / Qualifications
- At least 2 years of experience in advanced service desk resolution management
- Demonstrated understanding of ITIL frameworks and procedures
- Hands-on background in incident management and problem resolution
- Proficiency with enterprise ticketing tools such as ServiceNow or Remedy
- Familiarity with cloud infrastructure platforms including AWS or Azure
- Degree in Information Technology Operations, Computer Science, or a related discipline
ทักษะที่ต้องการ / Required skills
- Service Desk
- Incident Management
- Problem Management
- ITIL
- Project Management
- Customer Support
ทักษะเพิ่มเติม / Nice to have
- ServiceNow
- BMC Remedy
- AWS
- Azure