Senior Officer, Client Services (Credit) - Collections
UOB · Central Region (City Area)
Full-timeonsitemidOtherCustomer Service
รายละเอียดงาน / Description
Based in Singapore, this role involves managing credit collections for a leading Asian bank. The successful candidate will engage with clients to resolve overdue payments and address account inquiries, ensuring timely and effective communication. This position requires a proactive individual to minimize delinquencies and support the bank's consumer banking operations.
หน้าที่ความรับผิดชอบ / Responsibilities
- Contact customers regarding overdue payments and provide payment details
- Negotiate repayment plans with customers facing payment difficulties
- Handle customer account inquiries and provide prompt service
- Communicate with customers through various channels
- Document customer interactions in the collection system
- Collaborate with supervisors on complex cases
คุณสมบัติ / Qualifications
- Ability to make a high volume of daily calls (200-250)
- Proven track record of meeting or exceeding performance targets
- Willingness to assist with ad-hoc restructuring projects
- Customer-focused approach
- Strong team player with a results-driven mindset
- High integrity, independence, responsibility, and commitment
ทักษะที่ต้องการ / Required skills
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Interpersonal skills
- Communication skills
- Analytical skills
- Negotiation skills
- Writing skills