Support Associate- 24/7 Japanese (Kuala Lumpur, requires relocation to Kuala Lumpur)
Agoda · Kuala Lumpur
Full-timeonsiteCustomerCustomer Service
รายละเอียดงาน / Description
Based in Malaysia, this role involves providing excellent customer service and support to guests and partners through various communication channels. The successful candidate will manage a high volume of inquiries, meet individual and team goals, and contribute to improving customer services. This position requires working in a 24/7 shift rotation, including public holidays and weekends.
หน้าที่ความรับผิดชอบ / Responsibilities
- Deliver excellent customer service via phone, email, and live chat
- Support various Agoda products after training
- Handle high volumes of customer and partner inquiries professionally
- Meet individual and team performance targets
- Implement business strategies to enhance customer services
- Identify and communicate process improvements
คุณสมบัติ / Qualifications
- Strong customer focus and desire to help others
- Excellent spoken and written Japanese (JLPT N1) and business English
- Ability to remain calm and professional under pressure
- Good problem-solving skills using data and guidelines
- Flexibility to adapt to new tools and processes
- Reliable, integrity-driven, and collaborative attitude
ทักษะที่ต้องการ / Required skills
- Customer Service
- Japanese
- English
- Problem Solving
- Communication
- Adaptability
- Integrity
- Teamwork
ทักษะเพิ่มเติม / Nice to have
- Customer Support
- Contact Center
- Travel Industry
- E-commerce
- Hospitality
- BPO
- CRM
- Ticketing Systems
สวัสดิการ / Benefits
- Competitive compensation with performance incentives
- Annual discretionary performance bonus
- Visa sponsorship and relocation support for eligible roles
- Health insurance and local benefits
- Agoda travel discounts and special rates
- Work from anywhere for up to 30 days per year