Store Manager/Asst. Store Manager/Supervisor

รายละเอียดงาน / Description

SUMMARY
Lead and develop your team to deliver excellent customer service, meet operational standard, and achieve sales target on daily, monthly, and yearly targets. You will also be expected to working closely with HQ team to ensure all necessary support and trainings needed to build high performing team and to reach business goals.

RESPONSIBILITIES

SALES AND PROFIT MANAGEMENT
Drive sales result on a daily basis.
Be personally implicated during strong activities period on ground (sell personally)
Follow and be interested in evolution of perfumes and cosmetics market & update team on the new trend and change in demand.
Minimize shrinkage and control overhead costs.
SERVICE
Be the role model for great customer service.
Fully embrace Sephora Attitude (service approach) and can develop staff accordingly
Know Sephora Vision and cultivate service oriented culture.
UNDERSTANDING CUSTOMER PROFILE
Know total Sephora’s customer profile as well as own store profile.
Develop team’s understanding of the store’s customer profile and implication on service approach.
Provide feedback to HQ on specific demand or requirements of customers in order to improve customer service.
TEAM MANAGEMENT
Participate in recruitment process led by retail operation lead.
Ensure new staff are well integrated and integration plan is well followed through with supported from all staff involved.
Validate new staff performance personally with HR
Provide timely and comprehensively performance review of each staff twice a year and lead regularly individual review.
Define objectives and training plans for the store staff. Put those plans into place
Effectively Manage rostering with the support of ASM
Inform and animate the team with briefing every day and regular meetings
Consistently on floor to ensure staff productivity
Manage personnel sanction in accordance with HR
Maximize team morale for best performance
Minimize absenteeism rate (Exclude maternity leave)
VISUAL MERCHANDISING
Ensure accurate set up and display of store animation
Work hand in hand with Merchandising & VM HQ team to ensure optimum display and zoning.
Develop team’s understanding of VM guideline.
Ensure regular maintenance and report any critical issues to retail operation lead.
STOCK MANAGEMENT
Ensure SMT team’s understanding of stock management requirements.
Collaborate with Supply Chain team to ensure targeted level of OSA as well as the right stock quality.
Provide timely feedback on change in demand to SC team for fast reaction.
Fight against stealing, put plans against it into action: control process
Organise inventory, follow and explain gaps
COMPLAINCE POLICY MANAGEMENT
Ensure full understanding of audit process and ensure a follow through of all items.
Respect “personnel management” procedure

สถานที่ปฏิบัติงาน

Bangkok