Service Executive - Setiabudi Jakarta
UOB · Jakarta Selatan (City Area)
Full-timeonsiteentryCustomerBankingCustomer ServiceBranchRetail BankingJakarta
รายละเอียดงาน / Description
Based in Indonesia, this branch-based role focuses on delivering exceptional frontline customer support and managing routine service requests for retail banking clients. The successful candidate will guide visitors, address inquiries, and contribute to branch sales initiatives while safeguarding high levels of client satisfaction. Additionally, the role involves building stronger client relationships and mitigating operational risks within the branch environment.
หน้าที่ความรับผิดชอบ / Responsibilities
- Welcome branch visitors and assist them with general banking inquiries and guidance
- Handle routine customer service requests and account administration efficiently
- Support branch revenue targets, sales campaigns, and promotional product initiatives
- Nurture and deepen customer relationships to help minimize client attrition
- Ensure adherence to banking procedures to mitigate potential operational losses
- Deliver professional service to ensure high levels of customer satisfaction
คุณสมบัติ / Qualifications
- Background or strong interest in retail banking and branch services
- Excellent interpersonal and communication skills for frontline engagement
- Customer-oriented mindset with the ability to resolve basic service issues
- Willingness to support sales and business growth targets
- Professional demeanor suitable for a branch banking environment
ทักษะที่ต้องการ / Required skills
- Customer Service
- Retail Banking
- Branch Operations
- Client Relations
- Problem Solving