#EG IT Desktop Support
Singtel · Singapore, Singapore
Full-timeonsitejuniorOperationsTechnology
รายละเอียดงาน / Description
Based in Singapore, this role serves as the initial point of contact for end users needing IT assistance. You will troubleshoot a variety of technical challenges while guaranteeing operational and licensing compliance. The role also involves managing hardware deployment, tracking inventory, and escalating complex problems to specialized resolver groups to maintain high service standards.
หน้าที่ความรับผิดชอบ / Responsibilities
- Deliver desktop support services by troubleshooting and resolving end-user technical issues
- Handle system imaging and re-imaging for company workstations
- Maintain and track accurate records of IT asset inventories
- Escalate complex technical incidents to external vendors or designated resolver groups
- Document incident progress and update support ticket records accurately
- Draft and update standard work instructions and operating procedures
คุณสมบัติ / Qualifications
- At least one year of hands-on experience supporting Windows 10 and Office 365 environments
- Fluent verbal and written communication skills in English
- Holds at least one certification such as CompTIA A+, Security+, Network+, or relevant Microsoft role-based credentials
- Solid technical understanding of workstation hardware and operating systems
- Strong prioritization capabilities and ability to handle urgent situations
- Prior experience in IT service desks or remote telephone support is beneficial
ทักษะที่ต้องการ / Required skills
- Windows 10
- Microsoft Office 365
- Desktop Support
- Hardware Troubleshooting
- Asset Management
- Technical Documentation
ทักษะเพิ่มเติม / Nice to have
- CompTIA A+
- CompTIA Security+
- CompTIA Network+
- Helpdesk Support
- Remote Troubleshooting