MGR, Retail AFC - CASA Fraud Monitoring
UOB · The Gardens North Tower
Full-timeonsitemidOperationsOperations
รายละเอียดงาน / Description
Based in Malaysia, this role involves supervising fraud monitoring operations for CASA accounts, reviewing fraud alerts, and identifying suspicious transactions. The manager will make critical decisions on account actions, manage alerts to mitigate losses, and ensure accurate record-keeping for audit purposes. This position also includes mentoring junior analysts, improving processes, and collaborating with various teams to combat evolving scam trends.
หน้าที่ความรับผิดชอบ / Responsibilities
- Oversee shift operations and provide guidance on fraud matters
- Review fraud analyst actions and high-volume transaction data
- Make decisions on whitelisting or blacklisting accounts
- Manage fraud alerts and minimize financial losses
- Prepare case summaries for escalation and audit records
- Mentor junior staff and conduct compliance reviews
คุณสมบัติ / Qualifications
- Diploma or equivalent qualification
- Proficient in English with good communication skills
- Strong analytical and interpersonal skills
- High standard of customer service
- Ability to work independently and collaboratively in a fast-paced environment
- Willingness to work rotating 24-hour shifts, including weekends and holidays
ทักษะที่ต้องการ / Required skills
- Fraud Monitoring
- Data Analysis
- Decision Making
- Mentoring
- Process Improvement
- Customer Service
- MS Office
- Analytical Skills
- Interpersonal Skills
ทักษะเพิ่มเติม / Nice to have
- Mandarin
- Bahasa Malay
- Tamil
- Banking Fraud Surveillance
- Law Enforcement Experience
- Scam Prevention