Officer, Contact Center
UOB · Central Region (City Area)
Full-timeonsiteentryCustomerContact CenterBankingCustomer SupportShift Work
รายละเอียดงาน / Description
Based in Singapore, this role is responsible for delivering exceptional customer support across multiple communication channels including phone, email, and social media. You will address customer inquiries accurately, guide users on digital banking solutions, and handle case documentation in adherence to regulatory standards. The position requires effective collaboration with internal teams to resolve escalated issues while maintaining service quality in a fast-paced environment.
หน้าที่ความรับผิดชอบ / Responsibilities
- Handle customer inquiries across phone, email, written correspondence, and social media channels
- Provide accurate, empathetic, and timely assistance adhering to established service standards
- Safeguard customer data privacy in alignment with regulatory guidelines and internal policies
- Guide clients on digital banking platforms and encourage self-service solutions
- Maintain detailed interaction records in the case management system for tracking and compliance
- Work closely with internal departments to escalate and resolve complex customer issues
คุณสมบัติ / Qualifications
- Diploma, Nitec, or GCE O Level educational background
- Previous customer service experience is advantageous, though enthusiastic entry-level applicants are welcome
- Strong verbal and written communication skills
- Ability to handle multiple tasks efficiently in a fast-paced setting
- Calm and empathetic demeanor when managing challenging customer interactions
- Willingness to work rotating shifts, weekends, public holidays, and overtime when necessary
ทักษะที่ต้องการ / Required skills
- Customer Service
- Communication Skills
- Case Management
- Problem Solving
- Conflict Resolution
- Digital Banking Support