Associate Director, Service Delivery
Singtel · Singapore, Singapore
Full-timeonsiteseniorOtherOperations
รายละเอียดงาน / Description
Based in Singapore, this role involves leading end-to-end service delivery, governance, and operational excellence for dedicated mobile core, wireless, WAN, and RAN services. The successful candidate will manage deployment, transition, and steady-state operations, ensuring compliance with SLAs and security standards. This position requires strong leadership in a multi-disciplinary environment, serving as a senior interface for stakeholders and driving continuous service improvement.
หน้าที่ความรับผิดชอบ / Responsibilities
- Manage end-to-end service delivery, governance, and commercial performance for dedicated services
- Lead deployment, transition, and steady-state operations across internal teams and vendors
- Establish service governance for milestones, quality, risk, and change management
- Serve as the senior service interface for stakeholders and leadership, including reviews
- Ensure SLA, availability, security, and compliance obligations are met
- Drive secure operating practices, vendor governance, and operational efficiency
คุณสมบัติ / Qualifications
- Bachelor's degree in Engineering, Computer Science, or related field
- 12-18 years in telco, managed services, or large-scale infrastructure delivery
- Senior leadership experience in mission-critical, multi-vendor services
- Strong knowledge of ITIL/service management and operational governance
- Familiarity with secure network operations and cybersecurity controls
- PMP, PRINCE2, ITIL, or equivalent project/service delivery certification
ทักษะที่ต้องการ / Required skills
- Service Delivery
- Mobile Core
- Wireless
- WAN
- RAN
- ITIL
- Service Management
- Stakeholder Management
- Vendor Management
- Cybersecurity
ทักษะเพิ่มเติม / Nice to have
- ITSM
- NMS
- SIEM
- SOAR
- CMDB
- Observability
- Automation
- PMP
- PRINCE2