Operation Manager - Small Format - Central
Unilever · Da Nang, Vietnam
Full-timeonsiteseniorOperationsOperations
รายละเอียดงาน / Description
Based in Vietnam, this role oversees retail execution across modern trade small format stores in the Central region. You will partner with retail accounts, align field operations with national strategies, and maintain core metrics like on-shelf availability and display compliance. The position also leads a team of field representatives while driving continuous performance improvements through analytics and cross-functional collaboration.
หน้าที่ความรับผิดชอบ / Responsibilities
- Manage and implement regional field execution plans aligned with national strategy
- Monitor and optimize key performance indicators including on-shelf availability, share of shelf, and display compliance
- Conduct frequent store visits to audit retail compliance and resolve operational bottlenecks
- Serve as the primary regional liaison for modern trade partner management and store-level escalations
- Coordinate with supply chain and logistics teams to address stock availability and replenishment needs
- Coach, lead, and develop the field merchandising team while driving tool and dashboard adoption
คุณสมบัติ / Qualifications
- Bachelor's degree in Business, Marketing, Supply Chain, or a related discipline
- Minimum 5 years of experience in sales operations, field sales, or retail execution within FMCG
- At least 2 years of proven people leadership and coaching experience
- Deep understanding of modern trade small format retail dynamics and merchandising standards
- Strong background in data analysis, root cause problem-solving, and continuous improvement
- Excellent stakeholder management skills across sales, planning, and retail partners
ทักษะที่ต้องการ / Required skills
- Retail Execution
- Modern Trade
- FMCG
- Sales Operations
- People Management
- Root Cause Analysis
- KPI Tracking
- Stakeholder Management