Service Assistant - Gading Serpong
UOB · Tangerang (City Area)
Full-timeonsiteCustomerCustomer Service
รายละเอียดงาน / Description
Based in Indonesia, this role involves serving as a primary point of contact for bank customers, accurately processing various financial transactions. The Service Assistant will also engage in cross-selling bank products, referring customers to other departments, and supporting efforts to maximize revenue and customer satisfaction. This position is crucial for deepening customer relationships and minimizing attrition within the Consumer Banking sector.
หน้าที่ความรับผิดชอบ / Responsibilities
- Accurately process various customer transactions like deposits and withdrawals
- Serve as the initial point of contact for bank customers
- Cross-sell bank products and services
- Refer customers to appropriate bank departments
- Support revenue maximization and product initiatives
- Contribute to customer satisfaction and minimize operational losses
ทักษะที่ต้องการ / Required skills
- Financial Transaction Processing
- Customer Service
- Banking Operations
- Cross-selling
- Product Referrals
- Revenue Maximization
- Operational Loss Minimization
- Customer Relationship Management