Reservations Supervisor
Minor International · Ubud, Indonesia
Full-timeonsiteCustomerCustomer Service
รายละเอียดงาน / Description
Based in Indonesia, this role involves overseeing the daily operations of the reservations team, ensuring efficient handling of bookings, cancellations, and special requests. The supervisor will monitor room availability and rates, coordinate with various hotel departments, and support revenue maximization efforts. This position also includes training and guiding reservation agents to enhance their performance and product knowledge.
หน้าที่ความรับผิดชอบ / Responsibilities
- Supervise daily operations of the reservations team
- Manage room reservations, cancellations, and special requests
- Monitor room availability, rates, and inventory
- Coordinate with Front Office, Sales, and Revenue Management
- Support maximizing room revenue and occupancy
- Train and guide Reservation Agents
ทักษะที่ต้องการ / Required skills
- Reservations Management
- Booking Systems
- Room Inventory Management
- Rate Management
- Revenue Maximization
- Front Office Coordination
- Sales Coordination
- Revenue Management Coordination
- Staff Training
- Product Knowledge