Senior Associate, Client Services Operations, Operations
DBS Bank · Jakarta Head Office
Full-timeonsitemidOperationsOperations
รายละเอียดงาน / Description
Based in Indonesia, this role involves ensuring the accuracy and completeness of client services activities, adhering to bank procedures and regulatory guidelines. The Senior Associate will support the Head of Client Services in supervising, coaching, and developing staff, fostering an efficient and knowledgeable team. This position also includes managing operational processes, handling client inquiries, and escalating issues as needed.
หน้าที่ความรับผิดชอบ / Responsibilities
- Ensure accuracy and completeness of client service activities according to procedures and guidelines
- Support the Head of Client Services in staff coaching and supervision
- Maintain systematic filing and secure access to original documents
- Assist in reviewing staff job descriptions, responsibilities, and performance
- Help motivate, coach, and train staff to improve competencies and teamwork
- Support process model reviews and ensure robust BCP/DRP documentation and testing
คุณสมบัติ / Qualifications
- Minimum 2 years of banking operations experience, preferably in custody operations
- Knowledge of Custody Operations
- Understanding of Capital Market and Banking Regulations
- Familiarity with Custody/Back Office Applications
ทักษะที่ต้องการ / Required skills
- Custody Operations
- Banking Regulations
- Capital Markets
- Back Office Applications