Service Executive - PCP
UOB · Jakarta Pusat (City Area)
Full-timeonsiteOtherCustomer Service
รายละเอียดงาน / Description
Based in Indonesia, this role involves providing comprehensive banking services and product information to customers. The Service Executive will handle various customer requests, maintain strong client relationships, and actively cross-sell bank products. Key responsibilities also include managing customer complaints, updating client data, and ensuring compliance with all relevant banking regulations and internal standards.
หน้าที่ความรับผิดชอบ / Responsibilities
- Provide information on bank services and products to customers
- Process customer requests for banking products and services, including account opening/closing and data changes
- Cultivate and maintain positive customer relationships
- Engage in cross-selling bank products and services
- Address and escalate customer complaints to relevant departments
- Update customer data in compliance with KYC principles
คุณสมบัติ / Qualifications
- Ability to communicate effectively in Mandarin
- Understanding of banking products and services
- Knowledge of KYC, AML/CFT, and Sanctions regulations
- Commitment to timely completion of compliance training
- Strong customer service orientation
- Ability to work collaboratively with internal teams
ทักษะที่ต้องการ / Required skills
- Customer Service
- Cross-selling
- KYC
- AML/CFT
- Mandarin
- Banking Operations