Direct Contract, Customer Service Officer, Operations
DBS Bank · Jakarta Head Office
ContractonsitejuniorOperationsCustomer Service
รายละเอียดงาน / Description
Based in Indonesia, this role supports the bank's operations and technology division by ensuring high-quality customer service. The officer will monitor calls, review transactions, and validate customer feedback to maintain service standards. This position is crucial for identifying issues, escalating them promptly, and contributing to process improvements for an enhanced customer experience.
หน้าที่ความรับผิดชอบ / Responsibilities
- Monitor calls, review transactions, and validate customer feedback
- Ensure timely escalation of findings, issues, or improper processes
- Provide data for performance reviews and process improvements
- Offer input for system or process simplification to enhance customer experience
คุณสมบัติ / Qualifications
- Possess strong communication abilities
- Demonstrate effective time management and prioritization skills
- Capable of problem-solving and making decisions
- Attentive to details and information validation
- Hold a degree
- At least one year of experience in a contact center or client service role
ทักษะที่ต้องการ / Required skills
- Communication
- Time Management
- Prioritization
- Problem Solving
- Decision Making
- Attention to Detail
- Customer Service