Associate Officer (Diploma Holder only), Account Maintenance Group, COC
UOB · The Intermark Vista Tower (IH2)
Full-timeonsiteentryOperationsCustomer Service
รายละเอียดงาน / Description
Based in Malaysia, this role focuses on performing callback verification and authentication for account maintenance workflows. The officer reviews documentation, spots operational discrepancies, and ensures full adherence to banking policies and compliance mandates. The position requires close teamwork with internal partners to deliver high-quality, accurate processing while regularly communicating with regional Mandarin-speaking clients.
หน้าที่ความรับผิดชอบ / Responsibilities
- Perform customer authentication and callback verification for account maintenance tasks
- Validate supporting documentation against internal policies and regulatory standards
- Identify discrepancies and handle risk control procedures appropriately
- Escalate non-standard cases and processing exceptions to relevant units
- Partner with internal teams to ensure accurate and prompt service delivery
คุณสมบัติ / Qualifications
- Possess a recognized Diploma qualification
- Proficient in spoken and written Mandarin to liaise with clients from China and Singapore
- Strong adherence to risk management, accuracy, and operational controls
- Effective communication and interpersonal abilities
ทักษะที่ต้องการ / Required skills
- Mandarin
- Customer Authentication
- Callback Verification
- Account Maintenance
- Compliance
- Risk Management