Customer Service Officer - Chinese language (at eWTP Thailand Duty Free Zone)

รายละเอียดงาน / Description

Responsibilities;

• Principle liaison for the business partner contract between Thailand and APAC countries
• Transport Order Management
• Premium freight/adhoc shipment management
• Shipment visibility & proactive event management
• In-Transit material management;
• Responsible for monitoring, tracking, and analyzing effective route of each type of carriers provide by forwarder and carriers.
• Consolidate data from multiple sources and generates daily/weekly report. Issue daily, weekly, monthly forecasting to support business.
• Provide effective reports total average transit time and distribution to management.
• Alter and track to customer within the decision time.
• Coordinate and interact with forwarder, Customer, transportation and system configuration to support business request.
• Fright invoice audit and payment with claim support
• Planning dispute resolution and push back on issues
• Support carrier incidents management and escalation
• New carrier and supplier’s implementation & stabilization

Qualifications;

• At least 1 years working experiences in Logistics or Warehousing, 3PL, 4PL and Import/Export background
• Good communication both in Thai and Chinese required. Able to communicate in English is desirable
• PC Literate, Power Point, MS Excel (advance) is a must (such as V Look up , Pivot , Basic Excel formula)
• Able to analyze information and coordination internal and export stakeholders is mandatory
• Ability to work within team, conscientiously and under pressure
• Able to work in shift timing base on manager request shift (To be adjusted base on manager)
• Able to work at at eWTP Thailand Duty Free Zone, Bang Pakong area require