Customer Service Specialist
Prudential · Visayas
Full-timeonsiteCustomerCustomer Service
รายละเอียดงาน / Description
Based in the Philippines, this role involves interacting with customers to provide information, resolve complaints, and manage administrative tasks at a Customer Center. The specialist will champion digital initiatives, handle customer feedback, and accurately process various business transactions. This position ensures excellent customer service and supports operational efficiency across nationwide centers.
หน้าที่ความรับผิดชอบ / Responsibilities
- Manage customer inquiries and requests via various channels, including digital portal guidance.
- Process new business transactions and coordinate with internal teams.
- Handle after-sales services, including pre-screening, processing, and reconciliation.
- Facilitate financial transactions, including daily collections and reconciliation.
- Provide office administration and support, including compliance monitoring and supply management.
- Implement and recommend customer retention and persistency activities.
คุณสมบัติ / Qualifications
- Ability to resolve product or service issues by clarifying complaints and offering solutions.
- Proficiency in conducting end-of-day reconciliation for various transactions.
- Capability to pre-screen and process after-sales applications accurately.
- Skill in computing policy-related financial figures like reinstatement and loan amounts.
- Experience in preparing and signing various financial and administrative documents.
- Familiarity with company policies and compliance standards, including AMLA requirements.
ทักษะที่ต้องการ / Required skills
- Customer Service
- Inquiry Management
- Transaction Processing
- Reconciliation
- Office Administration
- Compliance
- Customer Retention
ทักษะเพิ่มเติม / Nice to have
- Jira
- User Acceptance Testing