Sales Manager, Advertising Sales (Greater China Market)
Accenture · Kuala Lumpur
Full-timeonsiteleadSalesAdvertising SalesAdTechTeam LeadGreater ChinaAccenture
รายละเอียดงาน / Description
Based in Malaysia, this leadership role oversees a specialized team of agency account managers driving revenue and performance for digital advertising clients. The manager will spearhead operational workflows, conduct coaching and evaluations, and meet aggressive commercial targets for the Greater China market. Candidates will also actively participate in recruiting talent, resolving escalated client issues, and continuously refining service processes.
หน้าที่ความรับผิดชอบ / Responsibilities
- Lead, coach, and motivate a team of agency account managers to hit revenue and KPI targets.
- Oversee daily team operations, performance tracking, and regular one-on-one evaluations.
- Perform quality evaluations and call assessments to maintain high service standards.
- Identify top talent and participate actively in the hiring and onboarding processes.
- Act as an escalation point for complex client questions and service concerns.
- Ensure adherence to service level agreements and drive process optimization initiatives.
คุณสมบัติ / Qualifications
- At least 7 to 10 years of experience within digital advertising technology sales.
- Minimum 3 to 5 years of proven experience managing or leading a sales team.
- Native-level proficiency in Mandarin to support the Greater China market.
- Demonstrated expertise in sales forecasting, pipeline management, and CRM platforms.
- Strong communication, interpersonal, and stakeholder management capabilities.
- Background in managing escalations within queue-based or contact center environments is advantageous.
ทักษะที่ต้องการ / Required skills
- Sales Management
- Advertising Technology
- Account Management
- Mandarin
- Performance Management
- CRM
- Forecasting
- Coaching
ทักษะเพิ่มเติม / Nice to have
- Contact Center Operations
- Escalation Management