Support Engineer
Singtel · Singapore, Singapore
Full-timeonsitejuniorEngineeringTechnology
รายละเอียดงาน / Description
Based in Singapore, this role focuses on supporting infrastructure and platform environments to meet customer service level agreements. The engineer will handle deployment, performance monitoring, and incident resolution across cloud and on-premises systems. The position also involves automating administrative tasks, enforcing security practices, and participating in rotating on-call support.
หน้าที่ความรับผิดชอบ / Responsibilities
- Deploy, maintain, and administer public, private, and hybrid cloud systems
- Automate recurring system administration and provisioning tasks
- Monitor system reliability and implement performance enhancements
- Oversee formal change requests and keep configuration records current
- Handle incident escalations through troubleshooting and root cause investigation
- Participate in 24/7 standby support and maintain disaster recovery procedures
คุณสมบัติ / Qualifications
- Diploma or degree in computer science, information technology, or related fields
- Around one to two years of hands-on technical experience in IT infrastructure operations
- Familiarity with virtualization alongside public and private cloud solutions
- Practical knowledge in network and system administration
- Background in infrastructure monitoring tools and capacity management
- Proven competency in troubleshooting incidents and conducting root cause analysis
ทักษะที่ต้องการ / Required skills
- Cloud Infrastructure
- Virtualization
- System Administration
- Network Administration
- Incident Management
- Performance Monitoring
- Disaster Recovery
- Automation