Direct Contract, Specialist, Digital Channel Management, Consumer Banking Group
DBS Bank · Capital Place Branch
ContractonsiteOtherMarketing
รายละเอียดงาน / Description
Based in Singapore, this role focuses on managing and optimizing the performance of the bank's digital channels, including its website, mobile app, and online banking platform. The specialist will collaborate with various teams to enhance user experience and customer journeys. This position requires analyzing customer behavior and feedback to develop data-driven strategies for improving digital engagement and conversion.
หน้าที่ความรับผิดชอบ / Responsibilities
- Manage and optimize digital channel performance across platforms
- Collaborate with teams to improve user experience and customer journeys
- Analyze customer data to enhance digital engagement and conversion
- Monitor and report on key digital channel performance indicators
- Stay updated on industry trends and best practices in digital management
- Contribute to the bank's overall digital strategy execution
คุณสมบัติ / Qualifications
- Experience in digital channel management or customer experience
- Strong analytical and problem-solving abilities for data interpretation
- Excellent communication and stakeholder management skills
- Familiarity with digital marketing and customer engagement strategies
- Proficiency in data analysis and visualization tools
- Ability to thrive in a fast-paced, dynamic environment
ทักษะที่ต้องการ / Required skills
- Digital Channel Management
- Customer Experience
- Data Analysis
- Problem Solving
- Communication
- Stakeholder Management
- Digital Marketing
- Data Visualization
สวัสดิการ / Benefits
- Competitive salary and benefits package
- Dynamic environment supporting professional development
- Recognition for achievements