Executive, Finance Business Support
Prudential · Kuala Lumpur (Group Head Office)
Full-timeonsitemidFinanceFinance
รายละเอียดงาน / Description
Based in Malaysia, this role provides essential first-level support for finance systems like Coupa, Oracle, and SmartStream, serving as the primary contact for business users. The position involves logging, triaging, and resolving user issues, escalating complex problems, and ensuring timely communication. Additionally, it supports basic reporting and analytics to enhance visibility and user experience, contributing to continuous improvement and knowledge management.
หน้าที่ความรับผิดชอบ / Responsibilities
- Provide first-level support for finance systems, acting as the main user contact
- Log, categorize, and prioritize incidents and service requests from users
- Investigate and resolve user issues using standard operating procedures
- Escalate complex system problems to higher-level support teams
- Communicate issue status and resolution clearly to users
- Maintain and update knowledge articles, FAQs, and user guides
คุณสมบัติ / Qualifications
- Bachelor’s Degree in Finance, Business, IT, or a related field
- 1-3 years of experience in business or system support, or shared services
- Familiarity with ticketing systems and SLA-driven environments is preferred
- Experience with finance systems or ERP platforms is an advantage
- Basic knowledge of Coupa, Oracle, SmartStream, or similar systems
- Proficiency in Microsoft Excel
ทักษะที่ต้องการ / Required skills
- Problem-solving
- Troubleshooting
- Communication
- Stakeholder management
- Microsoft Excel
- Data analysis
ทักษะเพิ่มเติม / Nice to have
- Coupa
- Oracle
- SmartStream
- Power BI
- Reporting tools
- Ticketing systems