Senior IT Support Executive
Singtel · Singapore
Full-timeonsiteseniorOtherTechnology
รายละเอียดงาน / Description
Based in Singapore, this role involves providing desktop support as the primary contact for customers, ensuring prompt assistance with various IT issues. You will also be responsible for maintaining software, licenses, and operations in compliance with standards. This position requires guiding the team, resolving escalated incidents, and performing imaging, asset inventories, and technical escalations to third-party vendors.
หน้าที่ความรับผิดชอบ / Responsibilities
- Guide the team and resolve escalated incidents from Desktop Support Assistants
- Provide desktop support services to end-users, prioritizing and documenting requests
- Perform system imaging and re-imaging tasks
- Conduct asset inventories
- Escalate technical issues to third-party vendors or resolver groups
- Update incident records and create/update work instructions and documentation
คุณสมบัติ / Qualifications
- Minimum 3 years of experience in desktop support
- Proficiency in Microsoft Windows 10 and Microsoft Office 365
- Clear spoken and written English communication skills
- Possess Microsoft 365 Certified: Modern Desktop Administrator Associate, or Microsoft Certified: Azure Administrator Associate, or Microsoft Certified: Azure Security Engineer Associate certification
- Demonstrated knowledge in supporting workstations and related components
- Good coordination skills and ability to prioritize with urgency
ทักษะที่ต้องการ / Required skills
- Desktop Support
- Windows 10
- Microsoft Office 365
- Troubleshooting
- Incident Management
- Communication
ทักษะเพิ่มเติม / Nice to have
- IT Helpdesk
- Call Center Support
- Remote Support
- Azure Administration
- Azure Security