Senior Officer, Client Implementation Advisor, Client Fulfillment & Service
UOB · Central Region (City Area)
Full-timeonsitemidOtherCustomer Service
รายละเอียดงาน / Description
Based in Singapore, this role involves managing client implementations for Global Corporates and Financial Institutions, acting as a client-facing project manager. You will oversee the entire implementation lifecycle, from deal closure to live operation, ensuring timely and satisfactory delivery of new or expanded services. This position requires strong project management skills to handle multiple client projects simultaneously and maintain high customer satisfaction.
หน้าที่ความรับผิดชอบ / Responsibilities
- Lead diverse projects for account opening and cash management services.
- Manage client projects using structured project management techniques.
- Ensure timely implementation and adherence to service level agreements.
- Manage client expectations and ensure customer satisfaction.
- Provide technical expertise on electronic banking products to sales staff.
- Document policy and procedure changes to improve future client experience.
คุณสมบัติ / Qualifications
- 1-2 years of experience in account opening or electronic banking service implementation.
- Strong project management and leadership abilities.
- Excellent written and verbal communication skills.
- Good knowledge of commercial banking products and the industry.
- Understanding of company types and KYC requirements is a plus.
- Superior analytical and creative thinking skills.
ทักษะที่ต้องการ / Required skills
- Project Management
- Leadership
- Communication
- Commercial Banking Products
- Analytical Thinking
- Client Management
ทักษะเพิ่มเติม / Nice to have
- KYC
- Electronic Banking
- Risk Control
- Compliance