VP, AML Control – Customer Engagement Team Lead
UOB · Central Region (City Area)
Full-timeonsiteleadOperationsAMLBankingKYCOperationsSingapore
รายละเอียดงาน / Description
Based in Singapore, this leadership role directs the Customer Engagement Team within AML Control at UOB. You will supervise customer outreach and data-gathering workflows to ensure anti-money laundering assessments proceed without disruption. The position collaborates with internal banking partners to resolve information discrepancies, uphold stringent audit documentation, and maintain service-level performance across all reviews.
หน้าที่ความรับผิดชอบ / Responsibilities
- Direct client outreach processes and handle inquiries to secure accurate records for AML assessments
- Ensure all gathered information meets necessary quality and compliance benchmarks to prevent case delays
- Uphold rigorous documentation controls and audit trail readiness according to bank policies and confidentiality guidelines
- Liaise with Relationship Managers and AML operations specialists to address data inconsistencies and resolve bottlenecks
- Supervise and mentor team personnel to fulfill service-level agreements and maintain productivity metrics
- Track outreach performance indicators and champion continuous operational workflow enhancements
คุณสมบัติ / Qualifications
- Five to eight years of professional background in AML, KYC, customer due diligence, or banking operations
- Proven track record supervising client communication workflows and managing teams within a controlled setting
- Solid grasp of CDD, EDD, RFI procedures, client documentation, and basic MAS AML/CFT guidelines
- Strong track record managing service-level agreements and complex case priorities
- Excellent stakeholder management skills across internal relationship and operations teams
- Demonstrated leadership, coaching abilities, and sharp attention to detail
ทักษะที่ต้องการ / Required skills
- AML
- KYC
- Customer Due Diligence
- EDD
- Team Leadership
- Stakeholder Management
- Operations Management
ทักษะเพิ่มเติม / Nice to have
- MAS Regulations
- Process Improvement