Direct Contract, Field Collector, Risk Management Group
DBS Bank · Bandung
ContractonsiteOtherCustomer Service
รายละเอียดงาน / Description
Based in Indonesia, this role involves managing risk exposure by proactively engaging with customers to collect outstanding payments and resolve delinquencies. The successful candidate will develop strong customer relationships, conduct field visits, and negotiate payment plans. This position requires excellent customer service skills and adherence to regulatory requirements.
หน้าที่ความรับผิดชอบ / Responsibilities
- Engage with customers to collect outstanding payments
- Build strong relationships to ensure timely loan repayment
- Conduct field visits and negotiate payment plans
- Provide excellent customer service and handle inquiries
- Maintain accurate records of customer interactions
- Collaborate with teams for smooth collection processes
คุณสมบัติ / Qualifications
- Strong communication and negotiation abilities
- Excellent problem-solving and decision-making skills
- Proficient in data analysis and record-keeping
- Ability to work independently and collaboratively
- Adaptable to changing priorities and pressure
- Commitment to exceptional customer service
ทักษะที่ต้องการ / Required skills
- Communication
- Negotiation
- Problem Solving
- Decision Making
- Data Analysis
- Record Keeping
- Customer Service