AVP, Service Manager - Privilege Banking (Jalan Tengah)
UOB · Jalan Tengah (City Area)
Full-timeonsitemidCustomerCustomer Service
รายละเอียดงาน / Description
Based in Malaysia, this role focuses on delivering exceptional service and enhancing the customer experience within Privilege Banking. The successful candidate will manage customer interactions, resolve inquiries efficiently, and promote digital banking solutions. This position also involves ensuring compliance with operational controls and supporting business growth through customer acquisition and product referrals.
หน้าที่ความรับผิดชอบ / Responsibilities
- Professionally handle customer queries and direct them to appropriate channels.
- Promptly and accurately fulfill customer requests, aiming for first-contact resolution.
- Build positive customer relationships and encourage digital platform adoption.
- Lead service-related communications and develop staff competencies in service and digital.
- Ensure compliance with operational controls, regulations, and audit procedures.
- Support customer acquisition and identify opportunities for cross-selling bank products.
ทักษะที่ต้องการ / Required skills
- Customer Service
- Digital Advocacy
- Compliance
- Operational Control
- Customer Acquisition
- Cross-selling