Senior Officer, Client Services (Credit) - Collections
UOB · Central Region (City Area)
Full-timeonsiteseniorOtherCustomer Service
รายละเอียดงาน / Description
Based in Singapore, this role involves managing delinquent credit accounts and negotiating repayment plans with customers to minimize financial risk. The Senior Officer will handle customer inquiries, provide payment information, and update collection systems. This position requires strong customer focus and the ability to meet performance targets within a fast-paced environment.
หน้าที่ความรับผิดชอบ / Responsibilities
- Contact customers regarding overdue payments and provide necessary information
- Negotiate repayment options with customers who cannot meet obligations
- Address customer account inquiries and provide prompt service
- Follow up with customers using various communication methods
- Maintain accurate records of customer conversations in the collection system
- Collaborate with supervisors on complex or unusual cases
คุณสมบัติ / Qualifications
- Ability to make a high volume of daily calls (200-250)
- Proven track record of meeting and exceeding performance targets
- Willingness to assist with ad-hoc restructuring projects
- Customer-focused and results-driven team player
- Possesses integrity, independence, and commitment
- Capable of multitasking and working under demand
ทักษะที่ต้องการ / Required skills
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Interpersonal skills
- Communication skills
- Analytical skills
- Negotiation skills
- Writing skills