Guest Service Center Agent
Minor International · Desaru, Malaysia
Full-timeonsiteCustomerCustomer Service
รายละเอียดงาน / Description
Based in Malaysia, this role involves providing exceptional guest service by managing telephone inquiries and ensuring smooth communication within the hotel. The agent will handle guest information, explain hotel procedures, resolve issues, and process room service orders. This position requires a comprehensive understanding of hotel offerings and a commitment to maintaining Anantara's high service standards.
หน้าที่ความรับผิดชอบ / Responsibilities
- Manage incoming calls and transfer to appropriate departments
- Provide hotel information and explain procedures to guests
- Resolve guest issues and process room service requests
- Maintain high service quality by adhering to standards
- Possess full knowledge of hotel products and services
- Ensure guest satisfaction and follow up on all concerns
ทักษะที่ต้องการ / Required skills
- Customer Service
- Communication
- Problem Solving
- Hotel Operations Knowledge
- Guest Relations