Senior Officer / Officer, Customer Contact Centre (Cantonese Speaker)
Prudential · Kuala Lumpur (Group Head Office)
Full-timeonsitemidCustomerCustomer Service
รายละเอียดงาน / Description
Based in Malaysia, this role involves serving as a frontline customer service professional, delivering excellent support through the hotline channel. The officer will handle and resolve inquiries related to life and health insurance products with professionalism and accuracy. This position requires strong communication skills and a customer-oriented approach to assist clients effectively.
หน้าที่ความรับผิดชอบ / Responsibilities
- Process information for customers and sales channels regarding various services.
- Conduct follow-up calls and respond to inquiries via email, chat, and other channels.
- Handle special customer requests, feedback, and conduct investigations.
- Support company initiatives, including promoting self-service tools.
- Attend team meetings and training to maintain updated product knowledge.
คุณสมบัติ / Qualifications
- University graduate or Diploma qualification.
- Minimum five years of experience in a customer call or service center.
- Experience in insurance or financial services is beneficial.
- Strong telephone etiquette and adherence to service quality standards.
- Ability to work 24/7 rotating shifts, including overnight duty.
ทักษะที่ต้องการ / Required skills
- English
- Cantonese
- Microsoft Office
- Interpersonal Skills
- Communication Skills
- Analytical Skills
- Problem-solving
- Stress Management
- Adaptability
ทักษะเพิ่มเติม / Nice to have
- Pre-authorization Assessment