Reservations Agent
Minor International · Ubud, Indonesia
Full-timeonsiteCustomerCustomer Service
รายละเอียดงาน / Description
Based in Indonesia, this role involves managing all aspects of hotel room reservations, including processing bookings, modifications, and cancellations. The agent will handle guest inquiries across various channels and ensure accurate data entry into the hotel system. This position requires coordinating with multiple departments to fulfill guest preferences and maximize room revenue through effective sales techniques.
หน้าที่ความรับผิดชอบ / Responsibilities
- Manage room reservations, including cancellations and amendments
- Respond to inquiries via phone, email, and other platforms
- Accurately enter and maintain reservation details in the system
- Follow up on pending and unconfirmed bookings
- Coordinate with other departments regarding reservations
- Record and communicate guest special requests and preferences
ทักษะที่ต้องการ / Required skills
- Hotel Reservations
- Booking Management
- Data Entry
- Reservation Systems
- Guest Inquiry Handling
- Sales Techniques
- Revenue Maximization
- Cancellation Processing
- Amendment Processing