Policy Services Officer - Minor Alteration
Prudential · Singapore
Full-timeonsiteCustomerCustomer Service
รายละเอียดงาน / Description
Based in Singapore, this role involves processing daily policy service requests from customers and financial consultants. The officer will manage various policy alterations, beneficiary changes, and payout requests, ensuring timely and accurate service delivery. Additionally, the position includes participating in projects to identify process gaps, drive improvements, and collaborate with technology teams on business requirements and UAT.
หน้าที่ความรับผิดชอบ / Responsibilities
- Process customer change requests and escalations daily
- Administer minor policy alterations according to guidelines and service standards
- Assess escalations and resolve complaints independently
- Provide timely support to financial consultants and customers
- Develop and maintain process standard operating procedures
- Drive feedback loops to identify and implement process improvements
คุณสมบัติ / Qualifications
- Diploma or Degree holder
- Customer-oriented with good interpersonal and communication skills
- Meticulous with strong accuracy and ability to meet service standards
- Proficient in MS Office applications
- Possesses a digital mindset and problem-solving skills
- Knowledge of Life, ILP, and term insurance plans is an advantage
ทักษะที่ต้องการ / Required skills
- Customer Service
- Interpersonal Skills
- Communication Skills
- Attention to Detail
- Problem Solving
- MS Office
- Digital Mindset
ทักษะเพิ่มเติม / Nice to have
- Life Insurance
- ILP
- Term Insurance