Support Engineer
Singtel · Kuala Lumpur, Malaysia
Full-timeonsiteseniorEngineeringTechnology
รายละเอียดงาน / Description
Based in Malaysia, this role takes ownership of the overall stability, health, and operational readiness of core telecommunications platforms. The specialist will lead incident troubleshooting across cloud infrastructures, backend billing systems, and client-facing digital interfaces. Key tasks include directing critical incident resolutions, driving root-cause assessments, and enhancing operational reliability across multiple application environments.
หน้าที่ความรับผิดชอบ / Responsibilities
- Oversee the overall platform reliability and system health for OSS/BSS stacks and integrated applications
- Serve as L2/L3 expert to triage and resolve complex cross-domain incidents
- Lead high-priority incident bridges and coordinate technical resolutions across international vendor teams
- Conduct thorough root cause analysis and implement corrective and preventive maintenance actions
- Provide extended operational coverage and participate in on-call support rotations
- Analyze recurring operational trends to preemptively address potential system risks and bottlenecks
คุณสมบัติ / Qualifications
- Tertiary degree or diploma in Information Technology or a related field
- At least five to eight years of experience supporting critical enterprise platforms or telco systems
- Deep technical knowledge in telecom domains like BSS, billing, mediation, CRM, and OSS provisioning
- Demonstrated ability to diagnose microservices, REST APIs, and modern authentication frameworks
- Proficiency with relational database querying and troubleshooting using SQL
- Hands-on background utilizing enterprise monitoring platforms such as ELK Stack and ServiceNow
ทักษะที่ต้องการ / Required skills
- BSS
- OSS
- SQL
- Incident Management
- Root Cause Analysis
- REST APIs
- ELK Stack
- ServiceNow
- Microservices
ทักษะเพิ่มเติม / Nice to have
- Whale Cloud
- Azure
- Disaster Recovery