Experience Design Lead
Prudential · Metro Manila
Full-timeonsiteleadOtherDesign
รายละเอียดงาน / Description
Based in the Philippines, this role leads strategic customer experience projects and transformation initiatives, supporting the CX Head and enterprise priorities. The position involves translating CX strategy into actionable roadmaps, overseeing Voice of Customer programs, and analyzing data to identify improvement opportunities. It also focuses on driving process redesign using continuous improvement methodologies and partnering with cross-functional teams to enhance customer outcomes and efficiency.
หน้าที่ความรับผิดชอบ / Responsibilities
- Lead strategic CX projects and transformation programs.
- Manage Voice of Customer programs and analyze feedback data.
- Develop business cases, project charters, and implementation roadmaps.
- Apply Lean Six Sigma to redesign processes and improve quality.
- Manage CX dashboards, reporting, and executive updates.
- Coordinate with various teams for cross-functional initiatives.
ทักษะที่ต้องการ / Required skills
- Customer Experience Strategy
- Project Management
- Voice of Customer (VoC)
- Data Analysis
- Lean Six Sigma
- Process Improvement
- Stakeholder Management
- Change Management